Bedstretch Ltd Returns and Refunds Policy (Valid from Dec 2025)
Thank you for ordering products from Bedstretch Ltd. We want you to be completely happy with your purchase. If you’re not satisfied, we’re here to help. You can email or telephone us using the contact details below.
1. Your Right to Cancel
Under the UK Consumer Contracts Regulations 2013, we fully support and indeed promote your right to cancel your order within 14 calendar days from the day you receive your goods.
2. How to Return an Item
Please email us at Customer.services@bedstretch.co.uk or telephone within 14 days of receiving your order.
- Please provide your order number and reason for return.
- Items must be returned in their original condition and packaging.
3. Refunds
Once we receive your returned item, we will inspect it and as long as it hasn’t been damaged or mistreated, will refund you the cost of the item.
Approved refunds will be processed to your original payment method within 14 days.
We will also refund the standard delivery charge if the item was returned because of a manufacturing fault.
4. Exemptions
Personalised or custom-made items cannot be returned unless faulty, but the team will endeavour to solve any pertinent issues so that you can enjoy the comfort of your extended bed.
5. Return Shipping
You are responsible for the cost of returning items unless they are faulty or incorrect.
We recommend using a tracked service.
6. Faulty or Damaged Items
If your item is faulty or damaged, please contact us immediately with photos, and we will arrange a replacement or refund at no extra cost.
Contact Us
If you have any questions about our returns policy, please email Customer.services@bedstretch.co.uk with the subject ‘Request to return goods’ or call 01425 489133